Privacy Policy

At Desira Dermal, we are committed to protecting your privacy and handling your personal information in an open and transparent way. We collect personal information and sensitive information, including health information, so we can manage appointments, provide treatments, process payments, communicate with you, and maintain accurate client records. This information may include your name, contact details, date of birth, relevant medical history, treatment information, images where consent has been provided, and payment details where required for business operations and client care.

We generally collect your personal information directly from you, including when you complete forms, make an enquiry, book an appointment, attend a consultation, purchase a product or gift voucher, subscribe to marketing communications, or otherwise interact with us. In some circumstances, we may also collect information from another health practitioner, a person responsible for your care, or another third party where you have authorised this or where permitted by law.

We use your information for the purpose for which it was collected, including providing treatments and services, assessing treatment suitability, maintaining client records, processing payments, managing bookings, sending appointment confirmations and reminders, responding to enquiries, and carrying out related business and clinical operations. We may also use your personal information to send you marketing communications about services, offers, or updates where you have consented or where permitted by law. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

We may disclose your information to trusted third party service providers who help us operate the clinic, such as Timely for online bookings and appointment management, payment processors, IT service providers, accountants, and other professional advisers where reasonably necessary for clinic operations. We may also disclose information where required or authorised by law.

Some service providers we use may store or process information outside Australia. Where this occurs, we will take reasonable steps to ensure your personal information is handled in accordance with Australian privacy law, unless an exception under the Privacy Act applies.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include secure digital systems, restricted access to records, staff awareness of privacy obligations, and secure disposal or de-identification of information when it is no longer required, subject to any legal or clinical record keeping obligations.

You may request access to the personal information we hold about you, and you may request correction of any information that is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, please contact us at hello@desiradermal.com. We may need to verify your identity before processing your request. The OAIC says individuals generally have a right to access their personal information, including health information, and organisations should respond within a reasonable period.

If you have a concern about how your personal information has been handled, you may contact Desira Dermal in writing at hello@desiradermal.com so we can review and respond to your complaint. If you are not satisfied with our response, or we do not respond within 30 days, you may make a complaint to the Office of the Australian Information Commissioner through oaic.gov.au.